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                                                                                    • keyboard_arrow_right DesignSmart Companion

                                                                                    Trouble Shooting

                                                                                    Possibility # 1: Clicking on the DesignSmart logo doesn't display the Companion

                                                                                    Occasionally the Companion will not appear when you click on the DesignSmart logo. In this case, click on the refresh icon to refresh the webpage, then click on the logo again.

                                                                                    Possibility # 2: The Companion is unresponsive

                                                                                    Occasionally the Companion will appear to be unresponsive. In this case, click on the refresh icon mentioned above while holding down the Shift key.

                                                                                    Possibility # 3: The Companion is not acting as expected

                                                                                    If the Companion is not working as expected, or it was working previously and then stopped working, then you might try to uninstall the Companion from your Chrome browser and then reinstalling it. It is quick and easy and might be worth trying. If you have to do this, please let Support@Designsmart.Tech know that you had to do this so we can track this issue.

                                                                                    To uninstall the Companion extension:

                                                                                    1. Right click on the DesignSmart Companion green light bulb icon
                                                                                    2. Click on the Remove from Chrome option

                                                                                    To reinstall the Companion extension

                                                                                    1. To read how to reinstall the Companion read the section Installing the Companion

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