Overview
The client portal enables your clients with the ability to allow their “Friends and Family” to access the portal and see your design concepts. However, you can change the term “Friends and Family” to be “Co-workers” or “Colleagues”. Regardless of the term that works best for your firm here is what control you clients will have when setting up “Friends and Family”.
Pricing or Not?
When your client adds a Friend to the portal, they will need to indicate if this friend will be able to view pricing or not.
Restrict to Certain Projects
When your client adds a Friend to the portal, they will have the option for the friend to see all of their projects or just a limited number of projects.
FAQs
Here is a brief FAQ section to help explain this feature:
What can Friends and Family do on the portal?
If they are set up so that they can view pricing then:
| They can | They can't |
| See proposals | Submit questions to the design firm |
| See Approved Items with pricing | Approve contracts or proposals |
If they are set up so they cannot view pricing then:
| They can | They can't |
| See proposals without pricing | Submit questions to the design firm |
| See Approved Items without pricing | Approve contracts or proposals |
Who invites Friends and Family to the portal?
Only your clients can invite Friends and Family. You will be able to view them in the address book on the Portal tab.
What happens if a Friend forgets their password?
They will need to call your client and your client will need to resend them an invite to the portal.
Can I turn the “Friends and Family” feature off
Yes, you can do this is System Settings on the Portal tab.
Can Friends and Family send questions to the design firm or your client?
No, it is not possible for them to send questions at this time.